How FoodServ Parts Store started and where we stand now
FoodServ Parts Store was founded in 2016 as part of the FoodServ Solutions group, with a clear purpose, to make commercial kitchen spare parts easier to find and quicker to get. The store has grown from a small online parts shop into a national supply point for ovens, fryers and dishwashers. We continue that history with the same name, the same focus on service, and a stronger warehouse and dispatch operation in Midrand.
Our work is shaped by what South African kitchens actually deal with. A fryer that trips during lunch service in Johannesburg, a thermostat failing in a coastal kitchen in Durban, a gasket that starts leaking after heavy use in Cape Town, these are the problems we handle every week. Customers come to us because they want the right part, not a guess, and because downtime costs real money. We keep that practical mindset in every order we process.
What we supply for ovens, fryers and dishwashers
We focus on high-use spare parts for commercial cooking and warewashing equipment. That means the items kitchens ask for most often, with the right details checked before anything leaves the depot. Our range includes elements, thermostats, gaskets, burners and switches, along with related fittings and components needed for repairs and scheduled maintenance. If a part needs matching by size, rating, connector type or mounting style, we help identify it first.
- Heating elements for ovens and fryers
- Thermostats and temperature control parts
- Door and lid gaskets for heat retention and sealing
- Burners, ignition parts and gas-related fittings
- Switches, selectors and control panel components
- Dishwasher parts for washing and rinse cycles
We do not expect a customer to speak in technical terms every time. A photo, a model detail or the old part in hand is often enough for our team to narrow it down. That saves time and helps avoid return trips, which is important when a kitchen is already running short staffed.
How we check compatibility before dispatch
Getting the correct part is more than reading a label. Many commercial kitchen machines look similar but use different fittings, ratings or dimensions. Our process includes part identification and compatibility checks before an order is packed. Sibusiso Dlamini, our Technical Parts Lead, works with the team on the technical side so we can compare the old component against the requested replacement and flag any differences early.
We ask for model details, serial numbers where available, and clear photos of the failed part or the machine plate. When that information is incomplete, we will say so rather than pretend the match is certain. It is better to pause for one extra check than to send a part that will not fit on site. That is especially true for ovens and dishwashers, where a small difference in mounting points or voltage can create a bigger problem later.
- Model and serial verification where possible
- Photo-based part matching
- Connector and mounting checks
- Technical review before dispatch
- Clear feedback if a part needs a different fitment
Midrand dispatch with coverage across South Africa
Our base is in Midrand, and that location helps us serve the country efficiently. Orders move out from the depot to Johannesburg, Pretoria, Durban, Cape Town and Bloemfontein coverage areas, with national online supply for customers further afield too. We work with the realities of road freight, service windows and municipal delivery access, so orders are prepared properly before they leave. If a site has a loading bay rule, a site sign-in process, or a narrow dispatch window, we factor that in where we can.
Because kitchens cannot always wait for next week, our team keeps communication direct. Megan Naidoo leads customer support and Ayesha Jacobs manages operations so orders, picking and follow-up stay in step. Pieter van Wyk supervises the warehouse and dispatch flow, which matters when several urgent jobs land on the same morning. It is ordinary work, but ordinary work done carefully keeps a kitchen going.
Our fitting support and post-fit checks
We do more than box and send parts. Where customers need help, we support element fitting, thermostat fitting, gasket fitting, burner fitting, switch panel repairs and dishwasher part fitting. Lerato Khumalo coordinates field fitting support and onsite parts support, which helps when a technician is on site but needs the right part or an extra set of hands. We also do post-fit testing, because a part that is installed but not checked can still leave the job unfinished.
Our fitting support is practical rather than fancy. We work with service teams, maintenance staff and kitchen managers who need equipment back in use quickly. In many cases that means replacing a worn part during a scheduled shutdown, or dealing with a failure after hours when the kitchen has no spare unit. We keep notes on what was changed, what was checked, and what still needs attention, so the next visit starts with proper information.
The people behind the store and the way we work
FoodServ Parts Store is run by people who know the pressure of commercial kitchens. Riaan Pretorius is our Managing Director and has led the business since the start. Around him is a team that covers operations, technical support, customer care, dispatch and field coordination. That structure matters because parts supply is only useful when the right person answers, the right part is checked, and the order leaves on time.
We keep our values simple: be accurate, be honest, and do not waste the customer's time. If a part is available, we say so. If it needs checking, we say that too. If there is a better option for the job, we explain it. Customers across South Africa return to us because they know we will not dress up uncertainty as certainty, and we will not promise more than we can deliver.
- Practical support from people who understand kitchen equipment
- Direct communication from enquiry to dispatch
- Technical checks before we send anything out
- Service that suits active kitchens, not just office hours
That is how we work, and it is why the FoodServ Parts Store name has stayed useful over time. We keep the focus on the part, the fit and the job that has to get done. If you need a replacement for an oven, fryer or dishwasher, we are here to help you sort it out properly.